The national Airline of the United Arab Emirates, Etihad seeks to reflect the best of Arabian hospitality - cultured, considerate, warm and generous.
At the heart of this promise is Etihad’s on-the-ground customer care centre at Manchester Airport. Designed by DLA Design as a turnkey package, the 20,000 sq ft office facility integrates a call centre, state of the art training facility and various support facilities, including finance and sales.
The design included modification of the landlord core areas to exacting standards and the creation of communal staff WCs, showers and change facilities. Set over two floors of an existing building, a self-supporting helical stair was added by creating a void between the third and fourth level reception areas. All existing raised floors and suspended ceilings were also removed and replaced.
Our involvement extended to furniture purchase and commissioning, delivering a ready-to-use facility for Etihad Airways upon completion.